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Livestream FAQ

1. I've purchased tickets to the live stream.  How do I watch it? 
The show takes place on November 14th at 5PM Pacific / 8PM ET HERE. In order to access the live streams you log in to your account you created when checking out. Only one device may access an account to watch. 

Note: if you did NOT create an account on checkout, create it HERE with the email you used to purchase. 

Will this live stream be available for viewing later?

Replay will be available after the show ends on the same page as the stream for existing ticket purchasers for 48 hours! There is no limit to the amount of times you can watch the replay.

2. Can I buy tickets for my friends?

- Of course! Once you’ve purchased more than one item with a ticket included, just email tickets@singlemusic.com with the artist name, your order # and your friend’s email and an account will be set up for them! You can also use the chat button on the bottom right hand corner.

3. Can I watch the live stream on my phone? 

Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

What about my TV? 
Yes absolutely!  One way to watch on your TV is to connect your laptop or desktop with an HDMI cable to your TV and open the livestream on your computer's browser. Click here for a tutorial on connecting your computer. 
Additionally, Casting/Airplay are the best options to connect wirelessly. 

To watch a livestream event, please ensure you have the following:
System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+

Supported mobile browsers:
- Chrome 45+
- Safari 10+ (iOS)

Internet Connection:
- 10mbps download speed is recommended. Check your connection at www.speedtest.net

Not Supported:

- Internet Explorer
- Roku {use casting} (more info: https://www.makeuseof.com/tag/roku-web-browsers/
- Amazon Silk {use casting for fire stick} (more info: http://sn.gl/amazonsilk)
- Playstation 4
- Samsung Smart TV's {use Airplay where available} (more info here: http://sn.gl/samsungtv)

4. How do I use the chat? 
Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!
Enter a UNIQUE username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user. 

5. I have another question!
-No problem, email  Livestream Support or click the chat button on the bottom right corner of this page!